Service Desk Analyst - OFF HOURS

Washington, District of Columbia, United States

Description

An international law firm with offices in Washginton, D.C. is seeking a full-time Service Desk Analyst (SEE DAYS AND HOURS BELOW). The Service Desk Analyst is responsible for providing exceptional customer service and support.Responsibilities include providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations; exhibiting ownership and timely resolution of all incident tickets and change orders; interacting directly with other IT groups to determine the proper remediation for an issue; setting-up and quality assurance testing of new hardware and software for existing and new end-users.


The hours for this position are 11:00am to 11:00pm Saturday and Sunday, and 2:00pm to 9:45pm Monday and Tuesday.



Requirements

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