Service Desk Analyst - Weekend/Weekday Hours

Washington, District of Columbia, United States


An international law firm with offices in Washginton, D.C. is seeking a full-time Service Desk Analyst (SEE DAYS AND HOURS BELOW). The Service Desk Analyst is responsible for providing exceptional customer service and support.Responsibilities include providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations; exhibiting ownership and timely resolution of all incident tickets and change orders; interacting directly with other IT groups to determine the proper remediation for an issue; setting-up and quality assurance testing of new hardware and software for existing and new end-users.

The hours for this position are 10:15 AM to 7:00 PM, Thursday & Friday and 8:00 AM to 7:00 PM Saturday & Sunday


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